Delivering Happiness: A Path to Profits, Passion, and Purpose Audiobook [Free Download by Trial]

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Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh

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* Pay brand-new employees $2,000 to quit

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3 comments

  • Bryce R.
    •September 10, 2023 at 2:24 am
    I was familiar with Zappos as an online shoe store, but I never knew about their emphasis on company culture. The book goes into detail about Tony Hsieh's personal business journey and how he and his team built Zappos. Tony highlights that success is partly due to luck. Zappos faced near bankruptcy for a few years, and it was only through Tony's personal wealth that they stayed afloat until investors came in. Even then, it took several more years for Zappos to get out of the danger zone. The book is a captivating story, and despite Tony not being the most polished narrator (he speaks quite quickly), his enthusiasm and personal touch make him an engaging storyteller. I'm not usually a fan of biographies, but I found the book truly fascinating when Tony starts describing the step-by-step process of building the company's culture. It wasn't a meticulously planned approach, but rather a purposeful journey fueled by the deep commitment of his colleagues, coworkers, and the extended Zappos family. For any organization looking to strengthen or define its culture, this book offers a wealth of ideas and suggestions on how to achieve that and what the outcomes could be. It's not just relevant for startups or internet companies but for any organization with more than 25 people. Here are some of the ideas Tony shares: - Only hire individuals who align with your values, so they embody what the company stands for instead of pursuing their own agendas. - Conduct intensive introductory training to instill company values. - Practice the company values with suppliers as well (it's easier with customers). - Involve employees in determining the organization's values. Regularly revisit them to ensure the culture remains aligned with your vision. A "culture book" can help verify and share the culture with new hires. - Encourage building a sense of community and getting to know colleagues from different departments. This fosters a collective mindset rather than departmental divisions. - Managers should lead by example, sharing, committing, and taking risks. The culture at Zappos may not be what you desire or currently have, but the main point is that a strong culture can fortify your position and be intentionally cultivated. Give it a try and see for yourself!
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  • Samual Derhammer
    •September 9, 2023 at 7:27 am
    I found the beginning of this book a bit slow. Initially, I wasn't particularly interested in the pre Zappos history, but as the story unfolded, I realized how influential those years were in shaping Zappos. In the first section, the author/narrator seemed a bit flighty, immature, and even a tad annoying to me. However, as I progressed further into the book, I realized that I had misinterpreted his desire for a fun and non-boring workplace as naive and youthful, when in reality, it was focused and visionary. From the chapter on culture until the end, the pace of the book picked up. It is a significant read when it comes to understanding customer and employee relations. I believe that every retailer, whether online or not, should be required to read this book.
    0 0 •Reply
  • Dewayne Trippi
    •September 8, 2023 at 10:25 am
    This book is absolutely mind-blowing. Don't pay attention to the person who didn't like the narrator's voice because Tony is the real deal, and you can tell he speaks from the heart. It's a game-changer when it comes to how businesses should operate. As one of the original members of a music .com company, I was completely captivated and motivated by Tony's approach to running a large business with a small family vibe. The concept of documenting "core values" and creating a company culture book are ideas that I will put into action immediately. I vividly remember feeling a sense of soul-sucking dread in almost every job I've had, and it's absolutely unnecessary. Why shouldn't work have meaning, regardless of your role? When I sweep the floor in my own house, I don't feel like a loser because it's my home. I believe Tony would agree that if I sweep the floor at Zappos.com, it's my home too, and why wouldn't I take pride in it? (Hopefully, I'll have opportunities to learn and grow within the company!) While listening to this book, I was also struck by the authenticity and humility of Tony's partners and the voices of their employees – these individuals truly love what they do, and it's more than just a job or career, as Tony emphasizes. If you're yearning for a fresh vision of the workplace, a way of conducting business that brings happiness to both employees and customers – ultimately leading to greater profits – then you absolutely need to listen to this book. I cannot recommend it enough, and I'm spreading the word to everyone I know.
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